FAQs - Orders, Returns & Shipping | Advice | Criminal Damage

ORDER INQUIRIES

Unfortunately the item(s) you have ordered are no longer available. We have issued you a full refund and you should receive your funds within 7 working days.

Can I cancel or edit my order?

We have an extremely limited time frame to cancel/edit your order. If you would like to change your order please call us at 02072470089 within 3 hours of you placing your order. If you have placed your order on the weekend then please call on Monday. Our Customer Service Line is open from 10am-4pm Monday-Friday.

I have received an email stating that my order has been flagged as fraudulent.

This email is legitimate, please respond at your earliest convenience or your order will be cancelled.

I have received an email stating that my payment is pending.

We cannot ship your order out until your payment is complete.

An item was missing from my order.

We are sorry to hear about your poor experience with this order. Please email us at info@as-cardi.com with a photo of the invoice you received in the parcel, your order number and the product name of the item you did not receive so we can assist you

I have not received my order confirmation.

Please check your spam folder. If you cannot see the order confirmation then please email us at info@as-cardi.com with your name, the date the order was placed and the transaction amount so we can assist you.

My discount code is not working

If your code is unique to you, please make sure that you checkout with the email address that the discount code is registered to.

Please note that discount codes cannot be used with sale items and only one discount code can be applied per order.